Frequently Asked Questions

How do I convert CCF to Gallons?

1 CCF is equal to 748 Gallons. CCF to Gallon Converter

What is the source of water for the WMWC?

Groundwater is the sole source of water for the WMWC. This water is obtained through three wells located within the development. View Facility

Is the water safe to drink?

WMWC provides a safe and dependable supply of drinking water to our customers. WMWC currently meets all Drinking Water Standards as set forth in the California Safe Drinking Water Act and the regulations adopted by the California Department of Public Health (CDPH) for safety, taste and appearance. Read more…

What is water hardness and how does it affect me?

Water hardness is a measure of the amount of certain dissolved minerals in the water, and typically it is comprised of dissolved calcium and magnesium. The moderate hardness present at the Woodlands is typical of local groundwater supplies and poses no health risk to customers. Groundwater supplies tend to have higher levels of dissolved materials when compared other sources such as streams and reservoirs, which are common sources for urban areas. Some customers who are accustomed to urban water supplies with low mineral content may perceive the water as lower quality, however all water quality within the development meets or exceeds State requirements.

Can water hardness be treated?

  • Water hardness can be treated by removing all, or a portion of the hardness from drinking water. These include ion exchange (water softener) and reverse osmosis. It would not be economical to use either option for the entire Woodlands water supply, which also supplies a substantial amount of irrigation water. However, customers who are concerned about water hardness could install a private (residential) treatment system to serve their individual property.
  • There are restrictions on the type of water softening systems that can be installed out at the Woodlands. Water softeners that are self regenerating discharge liquid waste with a high salt content. Their use will negatively impact the wastewater treatment plant. The use of self-regenerating water softeners is prohibited throughout the development as required in the Covenants, Conditions, and Restrictions (CC&R’s).

Should I be concerned about chlorine in my water?

WMWC adds chlorine to all groundwater delivered to customers to ensure the safety of the water supply. Chlorine is a disinfectant that effectively treats both bacteria and viruses, and is required by the State. Chlorine levels in the WMWC system are tested weekly to ensure appropriate levels are maintained. Chlorine is added to the water from our three wells before it is stored in our two 500,000 gallon tanks.

How can I start or cancel service?

Please contact our Customer Service Department at (805) 540-5208 between the hours of 8am and 4:30pm, Monday through Friday.

Why is my bill so high?

Your bill is made up of four components water, sewer, supplemental water & base water. A minimum bill for a residential single family home is $259.22. A minimum bill for a multi-family home (condo) is $201.64. Your bill will go up from this base rate depending on your individual water use. This INCLUDES irrigation water. Please check your system for leaks regularly, and confirm that you are not “overwatering” your yard. More on our rates…

How often is my meter read?

Meters are read bi-monthly, or once every other month. If you would like a reading between our scheduled read dates, please contact Our Customer Service Department at (805) 540-5208 to schedule an appointment.

How can I pay my water bill?

  • Bills are payable by check or money order mailed to:
    Woodlands Mutual Water Company
    PO Box 19
    Arroyo Grande, CA 93421
  • Payment may also be made via Automatic Bill Pay.